Sales Supervisor

Location: East Hampton, NY

Department: Retail/ East Hampton

Type: Full Time

Min. Experience: Mid Level

OBJECTIVE OF THE POSITION

The Sales Supervisor is a sales driven position with leadership responsibilities. The Sales Supervisor is primarily responsible for achieving his/her individual sales goal while also setting the example for the rest of the store team in exceptional customer service, and consistently upholding the standards and vision of the company. In the absence of Store Management, the Sales Supervisor is charged with overseeing the store staff, and is the most senior presence in the store.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Leadership:

Lead by example in exceptional customer service and store standards
Conduct him/herself as James Perse brand ambassador
Assist Store Management in driving and motivating the team to achieve and exceed sales goals and store KPIs
Consistently represent and reinforce company standards and policies
Consistently demonstrate expertise in product knowledge, company history, brand values
Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Management
Local market knowledge of clientele base and brand competitors
Awareness of business trends that relate to the success of the store
Able to clearly articulate ideas and tailor approach to audience
Able to establish clear direction and gain the respect of the store team
Suggest appropriate partnerships in the local community
Contribute to and create an overall positive atmosphere in the store
Collaborate with other colleagues to achieve business objectives
Communicate any pertinent information gathered from customers to Store Management

Sales:

Achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
Consistently ensure customers are number one store priority
Assist sales associates in suggesting additional merchandise to clients
Suggestive sell through styling and product knowledge
Incorporate James Perse lifestyle into the selling ceremony
Consistently build and develop client base
Schedule client appointments
Proactively network and build clientele base

Customer Service:

Warmly greet all customers with a sincere welcome
Assist Store Management in ensuring that the store staff consistently prioritizes the customer’s experience in the store
Facilitate consignments and client appointments based on customers’ needs and requests
Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
Support the staff in creatively individualizing the customer experience

Supervisory Responsibilities:

Encourage collaboration amongst all team members
Ensure all aspects of the business are managed and maintained in the absence of Store Management
Conduct store meetings (i.e. morning meetings) in the absence of Store Management
Satisfactorily resolve customer issues and/or complaints
Ensure that the sales floor is appropriately covered
Ensure that the staff’s floor presence appropriately represents the James Perse brand
Assist Store Management in recruitment efforts to source exceptional talent for the James Perse brand
Assist Store Management in the onboarding of new staff members and on-going training of existing staff members
Support Store Management in clearly articulating the company’s expectations to the staff
Assist Store Management in follow-up and monitoring of store staff in the achievement of goals
Hold the staff accountable through coaching and counseling in partnership with Store Management

Operational Responsibilities:

Open and close the store and oversee all open and closing procedures
Maintain store standards (cleanliness, maintenance, etc.)
Inventory Management
Ensure Visual Merchandising standards are consistently upheld
Assist store team in any merchandise movement (transfer, charge sends, etc.)
Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

Special Skills:

Must have strong computer skills (MS Office)
Must have Teamworks, or similar retail system, skills
Foreign language skills a plus
Ideally has a cultivated and established clientele following
Ability to relocate is preferable to maximize career development opportunities

Work Experience:

Minimum 3-4 years experience in retail sales or related field

COMPETENCIES REQUIRED

Core competencies required for Sales Supervisor:

Action Oriented
Ability to Multi-Task
Priority Setting/Time Management
Customer Focus
Decision Quality
Directing Others
Conflict Management
Motivating Others
Problem Solving
Business Acumen

ORGANIZATIONAL STRUCTURE – REPORTING RELATIONSHIPS

Internal

The Sales Supervisor reports to the Store Manager and the Assistant Store Manager. In the absence of Store Management, the Sales Supervisor is responsible for managing the store team.

External

Occasional coordination of external vendors (cleaning, security, etc.)

JAMES PERSE

James Perse Enterprises, Inc. has successfully introduced its unique take on the Southern California lifestyle to the world. With visionary focus, Perse has expanded the company to include James Perse Standard, James Perse Los Angeles, James Perse Home and James Perse Malibu, each line defined by premium fabrics and Perse's signature designs. James Perse Enterprises, Inc. enters its second decade with the perfect basis for continued global expansion - absolute dedication to its swiftly growing, intensely loyal clientele. At James Perse Enterprises, Inc. we set superior standards for our products and our employees. We seek talented people with diverse backgrounds and experiences who would be assets to our brand. We are seeking responsible, committed, and highly energetic retail professionals with a developed sense of contemporary style and exceptional customer service.

James Perse offers a competitive compensation package. Full-time positions are eligible for Company sponsored benefits.

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