Vice President, Head of Stores

Location: Marina del Rey, CA

Department: Corporate Retail

Type: Full Time

Min. Experience: Senior Executive

OBJECTIVE OF THE POSITION

James Perse is searching for a dynamic, inspiring, and business savvy VP, Head of Stores to oversee the Company’s growing North American retail fleet. The VP is an expert in analyzing business performance and metrics, and plays a key partnership role to corporate functions such as design, merchandising, and planning, in providing strategic feedback on product, merchandising, and allocation based on field results.  At the field level, this position (i) develops and executes business plans and sales goals; (i) provides ongoing, effective, and inspiring leadership and training to the retail workforce; (iii) establishes brand standards for selling and service to ensure a consistent, first class client experience across locations; (iv) develops tools and systems to monitor metrics and brand consistency; and (v) building and retaining a team of high performing retail professionals, tracking performance, and providing coaching and follow-up as needed. 
 

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

BUSINESS PERFORMANCE & MANAGEMENT

  • Prepare annual retail business plan in collaboration with corporate partners.  Set a vision, strategy, and plan to drive top-line growth.  
  • Provide consistent leadership, direction, and training to Regional Managers so team will achieve/exceed sales plans, meet expense targets, and execute other critical business objectives. 
  • Exhibit a shopkeeper’s mentality and a merchant mindset by continuously evaluating how to maximize sales and minimize inventory liabilities. Analyze sales productivity, KPI, and business trends.  Develop and implement strategies to leverage successes, replicate wins, stem the impact of any misses, increase sales, and control expenses. 
  • Regularly communicate with retail management about sales performance and metrics, and, as necessary, recommend adjustments necessary to achieve goals. 
  • Continuously assess strengths and weaknesses of each boutique and shop-in-shop to (i) recommend new or improvements to existing sales and service initiatives and (ii) identify training needs. 
  • Create incentives to drive key business objectives and motivate sales team.  Provide recognition for exceptional sales and/or service performance.
  • Partners with corporate to execute omnichannel selling strategy in brick and mortar stores.

CLIENT SERVICE AND EXPERIENCE

  • Improve existing or develop new standards and programs on selling culture and client experience; ensure consistent execution of these standards and programs across the field.
  • Monitor client needs and expectations as well as service trends in the luxury space in order to develop and recommend improvements to the client experience.  Implement programs to test and ensure customer engagement and satisfaction.
  • Direct Regional Managers in the execution of CRM program, visual directives, and wardrobe standards.

PEOPLE EXPERIENCE, DEVELOPMENT, AND RETENTION

  • Lead the recruitment and retention of a highly effective, well-trained team of retail professionals.  Partner with Human Resources and Talent Acquisition to develop recruitment and retention strategies and training programs; ensure strategies and programs are deployed by Regional Managers.
  • Develop succession plans based on business needs and aspirations of staff.  Support Regional Managers in building a bench of talented, highly motivated associates. 
  • Engage in ongoing coaching and feedback, and deliver all performance appraisals and documentation in a timely manner.
  • Foster a workplace culture that prioritizes communication, collaboration, respect, and performance.

LEADERSHIP / BUSINESS DEVELOPMENT

  • Partner with Design, Merchant, and Planning teams to ensure product and store allocations represent a cohesive strategy, meet client demands, and deliver desired brand experience across markets. 
  • Partner with Architecture, Real Estate, and Finance in store design, identifying opportunities that will enhance client experience, storage, visual merchandising, and operational efficiencies.  Serve as primary point of in-field contact for store openings, closings, and remodels.
  • Partner with Visual Merchandising to ensure visual merchandising standards are achieved and maintained.  Analyze market and selling trends and provide recommendations, as necessary, to refine merchandising strategy in order to maximize revenue potential.
  • With relevant cross-functional teams and executive leadership, develop a retail strategic plan (playbook) that sets standards for selling and service culture and client experience.  Training management in playbook, and ensure successful deployment across the retail organization.
  • Oversee Retail Operations management in the execution of all operational policies and procedures.
  • Ensure successful and timely implementation of all corporate initiatives within the field.
  • Lead regular management meetings to communicate corporate directives that impact business strategy.

BUSINESS PERFORMANCE & MANAGEMENT

  • Prepare annual retail business plan in collaboration with corporate partners.  Set a vision, strategy, and plan to drive top-line growth.  
  • Provide consistent leadership, direction, and training to Regional Managers so team will achieve/exceed sales plans, meet expense targets, and execute other critical business objectives. 
  • Exhibit a shopkeeper’s mentality and a merchant mindset by continuously evaluating how to maximize sales and minimize inventory liabilities. Analyze sales productivity, KPI, and business trends.  Develop and implement strategies to leverage successes, replicate wins, stem the impact of any misses, increase sales, and control expenses. 
  • Regularly communicate with retail management about sales performance and metrics, and, as necessary, recommend adjustments necessary to achieve goals. 
  • Continuously assess strengths and weaknesses of each boutique and shop-in-shop to (i) recommend new or improvements to existing sales and service initiatives and (ii) identify training needs. 
  • Create incentives to drive key business objectives and motivate sales team.  Provide recognition for exceptional sales and/or service performance.
  • Partners with corporate to execute omnichannel selling strategy in brick and mortar stores.

CLIENT SERVICE AND EXPERIENCE

  • Improve existing or develop new standards and programs on selling culture and client experience; ensure consistent execution of these standards and programs across the field.
  • Monitor client needs and expectations as well as service trends in the luxury space in order to develop and recommend improvements to the client experience.  Implement programs to test and ensure customer engagement and satisfaction.
  • Direct Regional Managers in the execution of CRM program, visual directives, and wardrobe standards.

PEOPLE EXPERIENCE, DEVELOPMENT, AND RETENTION

  • Lead the recruitment and retention of a highly effective, well-trained team of retail professionals.  Partner with Human Resources and Talent Acquisition to develop recruitment and retention strategies and training programs; ensure strategies and programs are deployed by Regional Managers.
  • Develop succession plans based on business needs and aspirations of staff.  Support Regional Managers in building a bench of talented, highly motivated associates. 
  • Engage in ongoing coaching and feedback, and deliver all performance appraisals and documentation in a timely manner.
  • Foster a workplace culture that prioritizes communication, collaboration, respect, and performance.

LEADERSHIP / BUSINESS DEVELOPMENT

  • Partner with Design, Merchant, and Planning teams to ensure product and store allocations represent a cohesive strategy, meet client demands, and deliver desired brand experience across markets. 
  • Partner with Architecture, Real Estate, and Finance in store design, identifying opportunities that will enhance client experience, storage, visual merchandising, and operational efficiencies.  Serve as primary point of in-field contact for store openings, closings, and remodels.
  • Partner with Visual Merchandising to ensure visual merchandising standards are achieved and maintained.  Analyze market and selling trends and provide recommendations, as necessary, to refine merchandising strategy in order to maximize revenue potential.
  • With relevant cross-functional teams and executive leadership, develop a retail strategic plan (playbook) that sets standards for selling and service culture and client experience.  Training management in playbook, and ensure successful deployment across the retail organization.
  • Oversee Retail Operations management in the execution of all operational policies and procedures.
  • Ensure successful and timely implementation of all corporate initiatives within the field.
  • Lead regular management meetings to communicate corporate directives that impact business strategy.

REQUIRED SKILLS, COMPETIENCES, KNOWLEDGE, EXPERIENCE

SKILLS / COMPETENCIES

  • Highly proficient in interpreting and actioning on business information
  • Must demonstrate strong leadership skills and an ability to build and maintain a collaborative and highly engaged team
  • Maintains the professional presence, maturity, and tact necessary to earn respect and influence teams and outcomes
  • Proactively identifies areas of opportunity and/or change, recommends future actions, and coordinates implementation among various constituencies and across geographies
  • Understands how to set priorities in complex situations and manage time despite unexpected interruptions
  • Communicates effectively before many audiences (e.g., CEO, CRO, CFO, store teams, third parties)
  • Proven ability to meet/exceed sales goals
  • Ability to teach, inspire, and lead by example
  • Strong organizational skills and exacting attention to detail
  • Able to articulate and exemplify brand vision
  • Maintains good energy and a positive, can-do attitude at all times
  • Ability to work a flexible schedule consistent with needs of the business; will require work on weekends, evenings, and holidays
  • Ability to travel (overnight stays will be required)

WORK EXPERIENCE

  •  Minimum 12 years of multi-unit retail management experience.  Luxury apparel, accessories, and/or hospitality experience preferred. 
  • Minimum 3+ years serving in a Head of Stores or Director of Sales position.

EDUCATION

  •  BA degree or equivalent experience. 

In your cover letter, please explain your interest in James Perse and what skills and experiences you foresee applying to our business.  

JAMES PERSE

James Perse Enterprises, Inc. has successfully introduced its unique take on the Southern California lifestyle to the world. With visionary focus, Perse has expanded the company to include James Perse Standard, James Perse Los Angeles, James Perse Home and James Perse Malibu, each line defined by premium fabrics and Perse's signature designs. James Perse Enterprises, Inc. enters its second decade with the perfect basis for continued global expansion - absolute dedication to its swiftly growing, intensely loyal clientele. At James Perse Enterprises, Inc. we set superior standards for our products and our employees. We seek talented people with diverse backgrounds and experiences who would be assets to our brand. We are seeking responsible, committed, and highly energetic retail professionals with a developed sense of contemporary style and exceptional customer service.

James Perse offers a competitive compensation package. Full-time positions are eligible for Company sponsored benefits.

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