OmniChannel Operations Manager

Location: Downey, CA

Department: Ecommerce

Type: Full Time

Min. Experience: Experienced

OBJECTIVE OF THE POSITION 

Manage the day-to-day omnichannel operations of James Perse. Responsible for maintaining the omnichannel order management for the retail business. This role also supports physical and functional aspects of the site and supply chain while identifying and encouraging advancements in efficiency and productivity.  Highly collaborative, it is essential that the Operations Manager balances a customer-focused multichannel experience with a keen understanding of the James Perse brand, shared services and stores impact. The Operations Manager facilitates cross-departmental communication and is the point of contact for omnichannel fulfillment between retail stores, distribution center, and finance.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

  • Monitor omnichannel order related processes and ensure orders are being properly fulfilled and shipped. This includes our DC, 3PL, and Retail Stores.
  • Adjust order management logic as needed based on order volume to ensure orders are properly distributed evenly among stores.
  • Serve as point person for interaction and communication between Warehouse locations and Retail Store fulfillment locations for issues related to fulfillment.
  • Submit inventory adjustments to finance on behalf of store locations. 
  • Analyze and report on fulfillment results per location. Includes picker and packer shipping data for our own warehouse.
  • Oversee receiving compliance for inbound inventory, transfers and returns.
  • Manage day-to-day relationships with 3PL’s to ensure orders are going out in a timely manner.
  • Oversight of shipping supplies for B2C fulfillment. Includes ensuring we have the best price for all supplies and that shipping supplies are in-stock at all times based on projected orders.
  • Publish training documentation on fulfillment tools.
  • Ensure ASN’s are properly pushed from ERP to WMS system and that PO’s as properly received 

 

REQUIRED SKILLS, COMPETENCIES, KNOWLEDGE, EXPERIENCE

  • Excellent understanding of direct and retail operations, practices, capabilities and processes
  • Ability to work in a fast-paced entrepreneurial environment and willing to roll-up sleeves to get the job done
  • Logical & analytical thinker who builds strong cross-functional partnerships
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities and meet deadlines
  • Must be highly organized, detail oriented
  • Ability to work independently in a fast-paced, changeable environment as well as collaborate effectively
  • Strong Excel skills preferred
  • Experience with Shopify Plus and ShipHero preferred

EXPERIENCE

  • 4+ years Omnichannel operations experience
  • A proven record of project management
  • Retail experience a plus

EDUCATION

  • BA degree or equivalent experience. 

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/

We appreciate your interest in our company and look forward to hearing from you.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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