Sales Supervisor

Location: Montecito, CA

Department: Retail/ Montecito

Type: Full Time

Min. Experience: Mid Level

JAMES PERSE IS CURRENTLY HIRING A FULL TIME SALES SUPERVISOR FOR OUR MONTECITO LOCATION

OBJECTIVE OF THE POSITION

The Sales Supervisor is a sales driven position with leadership responsibilities. The Sales Supervisor is primarily responsible for achieving his/her individual sales goal while also setting the example for the rest of the store team in exceptional customer service, and consistently upholding the standards and vision of the company. In the absence of Store Management, the Sales Supervisor is charged with overseeing the store staff, and is the most senior presence in the store.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Leadership:

Lead by example in exceptional customer service and store standards
Conduct him/herself as James Perse brand ambassador
Assist Store Management in driving and motivating the team to achieve and exceed sales goals and store KPIs
Consistently represent and reinforce company standards and policies
Consistently demonstrate expertise in product knowledge, company history, brand values
Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Management
Local market knowledge of clientele base and brand competitors
Awareness of business trends that relate to the success of the store
Able to clearly articulate ideas and tailor approach to audience
Able to establish clear direction and gain the respect of the store team
Suggest appropriate partnerships in the local community
Contribute to and create an overall positive atmosphere in the store
Collaborate with other colleagues to achieve business objectives
Communicate any pertinent information gathered from customers to Store Management

Sales:

Achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
Consistently ensure customers are number one store priority
Assist sales associates in suggesting additional merchandise to clients
Suggestive sell through styling and product and luxury furniture industry knowledge
Incorporate James Perse lifestyle into the selling ceremony
Consistently build and develop client base
Schedule client appointments
Proactively network and build clientele base

Customer Service:

Warmly greet all customers with a sincere welcome
Assist Store Management in ensuring that the store staff consistently prioritizes the customer’s experience in the store
Facilitate consignments and client appointments based on customers’ needs and requests
Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
Support the staff in creatively individualizing the customer experience

Supervisory Responsibilities:

Encourage collaboration amongst all team members
Ensure all aspects of the business are managed and maintained in the absence of Store Management
Conduct store meetings (i.e. morning meetings) in the absence of Store Management
Satisfactorily resolve customer issues and/or complaints
Ensure that the sales floor is appropriately covered
Ensure that the staff’s floor presence appropriately represents the James Perse brand
Assist Store Management in recruitment efforts to source exceptional talent for the James Perse brand
Assist Store Management in the onboarding of new staff members and on-going training of existing staff members
Support Store Management in clearly articulating the company’s expectations to the staff
Assist Store Management in follow-up and monitoring of store staff in the achievement of goals
Hold the staff accountable through coaching and counseling in partnership with Store Management

Operational Responsibilities:

Open and close the store and oversee all open and closing procedures
Maintain store standards (cleanliness, maintenance, etc.)
Inventory Management
Ensure Visual Merchandising standards are consistently upheld
Assist store team in any merchandise movement (transfer, charge sends, etc.)
Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

Special Skills:

Must have prior experience in a retail luxury home furniture store dealing with high-end goods, and clientele oriented sales

Must have strong computer skills (MS Office)
Must have Teamwork, or similar retail system, skills
Foreign language skills a plus
Ideally has a cultivated and established clientele following
Ability to relocate is preferable to maximize career development opportunities

Work Experience:

  • Minimum 3-4 years of experience in a luxury home furniture environment and/or showroom or in similar industry

COMPETENCIES REQUIRED

Core competencies required for Sales Supervisor:

Action Oriented
Ability to Multi-Task
Priority Setting/Time Management
Customer Focus
Decision Quality
Directing Others
Conflict Management
Motivating Others
Problem Solving
Business Acumen

ORGANIZATIONAL STRUCTURE – REPORTING RELATIONSHIPS

Internal

The Sales Supervisor reports to the Sales Manager and the Operations Manager. In the absence of Store Management, the Sales Supervisor is responsible for managing the store team.

External

Occasional coordination of external vendors (cleaning, security, etc.)

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/ 

We appreciate your interest in our company and look forward to hearing from you.

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