Assistant Cafe Manager

Location: Los Angeles, CA

Department: Retail/ Robertson

Type: Full Time

Min. Experience: Manager/Supervisor

WE ARE CURRENTLY HIRING AN ASSISTANT CAFE MANAGER FOR OUR ROBERTSON LOCATION

To provide exceptional leadership, and drive store performance and growth through seamless operational execution. To set the standards for the employee experience, and to drive customer satisfaction and increased brand loyalty.

REQUIREMENTS

  • Builds, develops and manages a diverse and professional front of house team through continuous recruitment and training;
  • Leads by example by providing the highest level of customer satisfaction, ensuring that all interactions with customers are memorable and up to standard;
  • Drives store performance by evaluating and delivering business KPIs;
  • Ensures that all employees comply with company policies, practices and procedures pertaining to sales and operations;
  • Displays a strong level of brand awareness and implements necessary product knowledge training sessions;
  • Takes responsibility of handling employee and customer concerns in order to create a positive and professional environment;
  • Takes ownership of business performance problems and seeks possible solutions to get a better result;
  • Assists the team with daily tasks; cleaning, preparing coffee orders, processing orders at the cash, running plates, organizing UberEats, etc.

KEY RESPONSIBILITIES

  • Establish a constant focus on the brand, service, knowledge and passion for the brand across the store team;
  • Build and cultivate lasting professional customer relationships and enable all team members to do the same;
  • Resolve difficult customer issues and escalate to upper management when necessary;
  • Implement all company training programs effectively in order to develop staff;
  • Evaluate employees on a daily basis through coaching in the moment and analyzing individual successes and opportunities to ensure sales objectives are met;
  • Evaluate staff once a year and conduct monthly appraisals with each team member;
  • Ensure that all HR policies and procedures are carried out, communicated to and adhered to by all staff members;
  • Effectively communicate needs and ideas to Store Manager in order to elevate the business;
  • Ensure that the store operates within its predetermined budget (i.e. inventory, expenses, etc.);
  • Maintain responsibility of coordinating and following up on day to day contractual work;
  • Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit log, tips log;
  • Adhere to and enforces cleaning and food safety standards
  • Ensure that all stock room and back stock inventory meets organization standards 
  • Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures;

QUALIFICATIONS / PRIOR EXPERIENCE

  • 2-3 years’ experience as a barista and server in fine dining and cafes
  • Strong coffee knowledge
  • Willing to learn how to educate and inform customers about coffee products
  • Outgoing, professional and friendly demeanor
  • Strong commitment to customer service
  • Passionate about building customer base, and working in a new concept
  • Experience supervising and developing a team
  • Physical requirements: able to bend, stand for long periods of time, lift and move boxes up to 35 lb.

PAY TRANSPARENCY 

The salary for this position is $70,000 annually. 

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/

We appreciate your interest in our company and look forward to hearing from you.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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