Retail Operations Manager

Location: Marina del Rey, CA

Department: Corporate Retail

Type: Full Time

Min. Experience: Experienced

OBJECTIVE OF THE POSITION 

James Perse is currently seeking a Retail Operations Manager to join our Retail Operations Team – the team responsible for driving all store communications and retail operations for our Retail Stores in the US and Mexico.

The Retail Operations Manager is responsible for providing support, analysis, and recommendations to assist in multi-store support and ensure operational efficiency at the field level.  The ideal team member must be highly organized, an excellent problem solver, a creative and strategic thinker and demonstrate a strong understanding of the retail store environment. This role will play a significant part in driving the evolution of the store and customer experience leading store projects, key rollouts and training of process and technology, and leading the way forward for Operational Excellence in our retail environment. This role will partner with store leaders and corporate stakeholders to define and implement policy, procedure and practice that optimize retail operations and deliver seamless execution of operational and company-wide initiatives. A successful candidate must communicate effectively and work well with team members, colleagues in all departments, outside vendors and consultants, and the Company’s CEO.  This role reports to the Head of Retail Operations.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Project Management

  • Timely and purposeful execution of Retail Operations related activities – leading store project execution, driving retail process and technology implementations, and additional store support projects
  • Highly efficient, strategic, and timely ownership and execution of key operational projects including
    • Project planning
    • Coordination and leadership with field and corporate teams
    • Budget oversight and reconciliation
    • Communication
    • Store and Corporate training
  • Partner with all corporate teams including Visual Merchandising, Finance, Information Technology, Digital, Merchandising, Production, Planning, and Human Resources to ensure all projects are scoped and developed to meet the goals and objectives of all stakeholders
  • Determines ROI and ROE (Return on Experience) of ongoing projects to ensure maximum effectiveness and profitability

Communications, Training, and Workload Management

  • Own execution of communication strategies in partnership with Operations leadership to optimize and streamline communication flow to and from stores
  • Develop and edit content and documents for field teams and corporate partners
  • Manage new workload management process including ownership of Store Master Calendar, Workload cadence and methodology in partnership with corporate teams, and development of supporting tools and processes with end goal of maximizing store teams’ ability for flawless execution and driving sales
  • Facilitate store training initiatives based on business needs, process improvements, new rollouts, product knowledge, and store projects
  • Manage and evolve store incentives and contests in partnership with field leaders and Human Resources to drive strategies and profitability
  • Regular partnership with Field and Store Leaders to assess needs and provide recommendations for process improvement
  • Timely communication of store issues and needs with corporate partners while developing and implementing solutions

Business Process

  • Continual learning and understanding of retail environment, store evolution, process enhancements and new technologies to support our brand vision and store team
  • Act as the conduit between field teams and store operational leaders to gather feedback and leverage learnings
  • Lead initiative to review and update current operating policies and procedures while consistently evaluating go-forward processes for continuous improvement
  • Train, execute, and evolve key reporting to measure our operational impact. Manage the implementation and on-going evolution of store reporting in close partnership with field teams and corporate partners
  • Manage Real Estate projects including store openings, pop-ups, and other ad-hoc projects as needed
  • Optimize store processes to support omni-channel initiatives to maximize all channel productivity and profitability
  • As part of larger workload management responsibilities, regularly review and manage product movement methodology in close partnership with planning, merchandising, and field teams to reduce cost and maximize sales
  • Manage operational controllable expenses, creatively looking for ways to reduce operating expense as well as areas of key investment while maintaining our Brand integrity

REQUIRED SKILLS, COMPETENCIES, KNOWLEDGE, EXPERIENCE

 

  • 3+ years of luxury retail and/or hospitality retail experience required
  • Self-starter with proven leadership skills
  • Experience in project management and retail/store operations
  • Excellent project management skills, including planning, execution and follow up skills
  • Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
  • Understanding of various retail programs, technologies and KPI's
  • Ability to analyze data, and develop strategies to address opportunities
  • Strong analytical, conceptual, and technical skills (Excel, Access, Smartsheet, Zoom, PowerPoint, Adobe, Outlook)
  • Excellent time management skills and ability to handle multiple demands and competing priorities and ambiguity successfully
  • Must have strong sense of urgency with demonstrated ability to work independently, apply critical thinking skills to various scenarios and make effective well-thought-out decisions
  • Experience with process change and process implementation and innovative thinking
  • Ability to multi-task, problem-solve, meet deadlines and react to changing priorities in a challenging, fast-paced environment to ensure successful completion of all project tasks
  • Anticipates potential challenges or obstacles, and timely identifies and implements solutions
  • Communicates effectively and professionally
  • Travel (including overnight stays) will be required as needed to support projects

EDUCATION

  • BA degree or equivalent experience. 

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/

We appreciate your interest in our company and look forward to hearing from you.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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